Privacy Policy

1. Information We Collect

a. Personal Information You Provide

We may collect the information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Project details or preferences
• Any other information submitted via forms, calls, or text messages

b. Automatically Collected Data

When you use our Site, we may automatically collect:

• IP address
• Browser, device, and operating system information
• Pages visited, time spent, and click actions
• Referral source (how you arrived at our Site)

2. Use of Cookies, Pixels, and Similar Technologies

Our Site uses cookies, tracking pixels, and similar technologies to improve user experience, measure performance, and support marketing campaigns.

We use:

• Google Analytics – to analyze site behavior and traffic.
• Facebook/Meta Pixel & Meta Conversions API – to measure ad effectiveness, track conversions, and deliver relevant ads.
• HubSpot – for lead management, CRM, and marketing automation.

These third-party providers may collect or receive information from your browser or device, including IP address or online identifiers, and may use this data to provide measurement services and targeted advertising.

You can manage cookies in your browser settings and opt-out of personalized ads via:

• Google Ads Settings
• Meta Ad Preferences
• Network Advertising Initiative Opt-Out

We do not sell personal data.

3. SMS Terms & Conditions

Product Description

By providing your mobile phone number, you consent to receive SMS messages from StoneCarpetPros.com LLC related to appointment scheduling, project updates, and service-related information.

Message Frequency

Message frequency may vary.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

Opting Out

To opt out, reply “STOP” to any SMS. You’ll receive a confirmation message, and we will stop sending messages to that number.

Help & Support

Reply “HELP” to any SMS for assistance, or contact us directly:
[email protected] •
(805) 243-8202

SMS Data Use

• Your phone number will be handled in accordance with this Privacy Policy.
• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
• All categories above exclude SMS originator opt-in data and consent; this data is never shared with third parties.

4. How We Use Your Information

• Respond to inquiries and schedule estimates
• Send appointment or project updates
• Deliver relevant advertising through platforms such as Facebook/Meta and Google
• Analyze site and ad performance
• Improve website functionality and customer experience
• Fulfill legal and regulatory obligations

5. How We Share Your Information

We may share limited data with trusted third-party service providers (e.g., Google, Meta, HubSpot) to perform analytics, advertising, or CRM functions.

We do not share personal information with unaffiliated third parties for their own marketing purposes.

6. Your Rights

California Residents (CCPA)

You may request to:

• Know what personal data we collect and how it is used
• Delete your personal information
• Opt out of the sale of personal information (we do not sell data)
• Receive equal service and pricing regardless of exercising these rights

To exercise these rights, contact:
[email protected].

EU/EEA Residents (GDPR)

You may request to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Request data portability

To exercise rights, contact:
[email protected].

7. Data Security

We use technical, administrative, and physical safeguards to protect your information. However, no method of internet or mobile transmission is 100% secure.

8. Third-Party Links

Our Site may link to external websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

9. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy periodically. Changes will be reflected by an updated “Effective Date.”

11. Contact Us

If you contact us to exercise privacy rights, please include enough information to identify you (e.g., name, email/phone used with us) and your request.